(603) 524-1417
info@foleyoilco.com

FAQ

Have questions about Foley Oil & Propane’s services and products? We proudly serve the New Hampshire Lakes Region with quality heating oil, propane delivery, commercial and residential heating services, and more!

Heating System Service

Q: Do you provide 24-hour service?
A: Yes, we offer emergency heating system service 24 hours a day, every day of the year!

Q: How long do customers have to wait for emergency service?
A: On an average day, we will get to you within two hours.

Q: How long does it take to get an estimate on a new heating system?
A: Usually it’s only a matter of a day or two. We can come out to your home at your convenience to determine and recommend the right size system for you.

Q: Approximately how long does it take you to complete an installation of a heating system?
A: Although every job is different and some take longer than others, it usually takes one day.

Q: Is annual maintenance necessary?
A: Absolutely. In our area, heating systems work hard. When anything is operating virtually nonstop for months on end, it needs regular maintenance—just like your car. Without the regular maintenance a tune-up provides, you lose efficiency and money. In addition, regular maintenance can extend the life of your equipment.

Q: How do I know what size system to install?
A: Our expert technicians will be happy to come to your home and calculate your heating needs. They will then be able to recommend a system that is the correct size and model to meet your home’s requirements. For more details, just contact us.

Heating Oil and Propane Prices

Q: Are your prices competitive?
A: Yes. One thing that allows us to be competitive is our storage capacity. We buy in larger quantities than some fuel dealers, which means a lower cost for us and a lower price for you. That being said, it’s also important to remember that as a full-service fuel company our prices may not always be the lowest in our market, but we offer you advantages that fuel discounters don’t. For example, we have a dedicated team of highly trained technicians, some of whom are always on call for you, 24 hours a day, seven days a week.

Q: Which way are prices likely to go?
A: We wish we could tell you, but we have no idea. There are so many factors that could send prices up or down at any time. Just look at prices in 2008, when many analysts were saying oil could go up to $200 a barrel, but then it dropped to $50 a barrel instead. In two of the last five years, prices dropped during the heating season. There’s really no way to predict fuel prices.

Heating Equipment

Q: What should I do if my heating system doesn’t work?
A: Before you contact us, we can give you some tips to make sure a service call is really needed. This could save you the cost and inconvenience of an unnecessary service visit. Plus, it will ensure our technicians are working where they are most needed.

  • Make sure the thermostat is set above room temperature or in the “heat” position. If it’s a digital thermostat and the display screen is blank, you either need new batteries or the power supply has been interrupted.
  • Check for a tripped circuit breaker or a blown fuse.
  • Look to see if the power switch for your heating system is turned on. Sometimes it gets turned off accidentally.
  • Check your tank to see if you have heating fuel.
  • If you have an oil heating system, press the reset button on the burner relay—ONCE ONLY. If your system doesn’t start after you push the reset button the first time, do not push it again. Pushing this button more than once can cause your heating system to “flood.”

If at this point you still don’t get heat, call us immediately.

When a service technician arrives, let him know everything you did to the system before he begins working on it. You should also let him know if anything out of the ordinary happened, like an unusual noise, a strange smell, or smoke.

In many cases, this will help the technician find the problem—and get your heat back working—faster.

Q: How does a furnace work?
A: Heat is generated by burning oil, natural gas, or propane inside the furnace. This happens in the combustion chamber, which gets very hot. Air absorbs this heat in the furnace’s heat exchanger. Next, the blower sends the heated air through a system of ducts, and warm air circulates through the home.

Q: What is a cracked heat exchanger?
A: The heat exchanger is the main component of your furnace. If the heat exchanger has a crack or a rust hole, combustion fumes (including carbon monoxide) can contaminate the air in your home. This is a potentially deadly situation and should be addressed IMMEDIATELY. A cracked heat exchanger usually requires replacing the entire furnace. If you suspect that you might have a cracked heat exchanger or a carbon monoxide problem caused by your furnace, turn the system off immediately. Then call us right away for service.

Q: On mild winter days my furnace runs in short blasts and my home keeps alternating between being too hot and too cold. How can I fix this?
A: Installing a new furnace with two levels of heat and a variable speed motor is a good solution. These “smart” motors automatically adjust the volume and speed of air based on your home’s temperature requirements.

Q: I hear a lot of talk about “high-efficiency” heating systems. How do you determine a heating system’s efficiency?
A: One indicator is Annual Fuel Utilization Efficiency (AFUE). All heating equipment manufactured after 1980 is required to have a label indicating its AFUE. The AFUE ratio is a measurement of a heating system’s seasonal efficiency, taking into account how well the system performs over an entire season of starts and stops. Modern heating systems can range in efficiency from 81% to 95%. If your system’s AFUE is lower than this range, we recommend that you contact us to talk about your replacement options.

Q: At what temperature should I set my thermostat?
A: Different people feel comfortable at different temperatures. Pay less attention to the number on the thermostat display (or the position of the temperature indicator on a non-digital display) and more to how comfortable the room feels to you. When you feel comfortable, check the setting. That’s the right temperature for you.

Q: Should I have a programmable thermostat installed?
A: Absolutely! Programmable thermostats are especially useful for people who are away from home at regular intervals. They allow for customized comfort settings around the clock, and they can cut heating and cooling costs by as much as 10%!

Still have questions?